Learn from Customer Complaint Horror Stories

被引：0
|
作者：
Adams, Hunter [1 ]
Clark, Tom [2 ]
Sullivan, Matthew [3 ]
Montier-Burke, Virginia Dee [4 ]
Wagner, Mary Carol [5 ]
机构：
[1] City of Wichita Falls, TX, United States
[2] AWWA's New York Section and Village of Waterloo, NY, United States
[3] Minneapolis Public Works Water Treatment and Distribution, Minneapolis,MN, United States
[4] AWWA's Texas Section, College Station,TX, United States
[5] Northern Kentucky Water District, Fort Thomas,KY, United States
来源：
Opflow | 2024年 / 50卷 / 08期
关键词：
Sales;
D O I：
10.1002/opfl.2007
中图分类号：
学科分类号：
摘要：
The best stories about water customers’ complaints and employees’ experiences in the field can also be the best tools for training laboratory staff. © 2024 American Water Works Association.
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页码：18 / 20
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