Developing and implementing systems engineering and project management processes at CSiT – A small Canadian company in public transportation

A project was created to define and implement project management and systems engineering processes at CSinTrans Inc. (CSiT), a Canadian company, founded in 2011. CSiT specializes in the integration of communication and security systems in transit industry such as trains, subways and buses as well as railway stations, subway stations and bus stops. ISO/IEC 29110 standard and guides for systems engineering have been used as the main reference for the development of these processes. The project's history, purpose and rationale that prompted CSiT to adopt this recently published standard are presented. The implementation of the standard is described. The reflections and decisions made during the implementation are presented. The lessons learned are discussed. Recommendations and advice for organizations wanting to implement ISO/IEC 29110 are described. ISO 29110 has helped raise the maturity of the organization by implementing proven practices and developing consistent work products from one project to another. ISO/IEC 29110 was a good starting point to align processes with specific practices of CMMI® Maturity Levels 2 and 3. ISO/IEC 29110 has also helped CSiT with developing light processes as well as remaining flexible and quick in its ability to respond to its customers. Copyright © 2016 by C.Y. Laporte, N. Tremblay, J. Menaceur, D. Poliquin and R. Houde, Permission granted to INCOSE to publish and use.