Implementation and performance of a matrix organization structure

This paper presents a case study in the implementation and use of a matrix organization. This paper describes the matrix organization installed at the City of Los Angeles, Bureau of Engineering. The work explains how the need for a matrix structure was identified, reviews the creation of the matrix, describes the problems associated with the implementation of the new structure, and evaluates the effectiveness of the project management process within the matrix organization. The study finds that although implementation problems have occurred, the performance of the organization while operating under a matrix structure has improved with respect to project delivery. © 2002 Elsevier Science Ltd and IPMA. All rights reserved.