Construction and Evaluation Method for Service Quality Index System of Pressure Vessel

被引：0
|
作者：
Jiang H. [1 ]
Zhou T. [1 ]
Gao J. [1 ]
Xia F. [2 ]
Wang R. [1 ]
Zhang X. [2 ]
Liu D. [1 ]
机构：
[1] State Key Laboratory for Manufacturing Systems Engineering, Xi'an Jiaotong University, Xi'an
[2] Shaanxi Special Equipment Inspection and Testing Institute, Xi'an
来源：
Hsi-An Chiao Tung Ta Hsueh/Journal of Xi'an Jiaotong University | 2019年 / 53卷 / 06期
关键词：
Pressure vessel; Service quality; Service quality evaluation system; Service quality index;
D O I：
10.7652/xjtuxb201906004
中图分类号：
学科分类号：
摘要：
To overcome the shortage of evaluating the quality of pressure vessels from the view of generalized quality in actual service, a quality index system and an evaluation method for quality analysis of pressure vessels in service process are proposed. The concept of service quality of pressure vessel is put forward based on the characteristics of pressure vessel and the modern generalized quality concept, and the connotation of service quality is elaborated. The evaluation index system of service quality of pressure vessel is constructed, and the acquisition methods and routes of index data in the index system are then introduced. The concept of service quality index of pressure vessels is put forward following the evaluation index system. Combining with the mathematical evaluation theory of attribute, the calculation method of service quality index is presented to realize the quantitative evaluation of service quality of pressure vessels, then the effectiveness of this method is verified by the service process data of a pressure vessel. The results show that the proposed method realizes the integrated analysis from the bottom service process data to the macro service quality status of the system. Additionally, the service quality index reflects the quantitative and intuitive analysis for the service status of the system in real time. © 2019, Editorial Office of Journal of Xi'an Jiaotong University. All right reserved.
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页码：23 / 28and116
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