How enterprise social media usage links to counterproductive work behavior: the mediating role of workplace loneliness and the moderating role of ICT hassle

Work context transformed. Employees increasingly interact with enterprise social media, wherein employees may feel disconnected from workplace. Drawing on social affiliation theory, we develop and examine a moderated mediation model to explore the indirect effect of enterprise social media usage on counterproductive work behavior (CWB) via workplace loneliness and the moderating role of information and communication technology hassle (ICT hassle). We test hypotheses by conducting a three-wave survey of 345 knowledge workers. Results indicate that enterprise social media usage has a positive effect on workplace loneliness, and workplace loneliness mediated the indirect effect of enterprise social media usage on CWB. The moderated mediation analysis indicated that ICT hassle positively moderates the above mediation effect. We discuss the theoretical and practical implications of our findings.