Enhancing Accessibility: A Heuristic Evaluation of Social Presence Interface Design for E-Resources in University Libraries

In this preliminary investigation, a discerning evaluation reveals that users face pervasive challenges accessing e-resources within university libraries. A social presence interface design for eresources is introduced, recognizing the need for user support through effective communication with librarians and assistance for swift information navigation and system function. This research presents a meticulous usability assessment grounded in heuristic evaluation, engaging six expert evaluators comprising specialists in human-computer interaction and librarians. The primary objective is to ascertain the intuitiveness of the interface design and identify potential issues through expert scrutiny. The study unveiled compelling insights by employing a tailored usability heuristic questionnaire encompassing 39 questions aligned with the developed design. Notably, 75.54% of evaluators agreed unanimously regarding the design's adherence to heuristic principles, indicating their concurrence with the established criteria.