Enterprise System Capabilities for Organizational Change in the BPM Life Cycle

In recent years, the frequency of organizational change increased due to internal innovation and external forces. Classical enterprise life cycle theories expect infrequent, large-scale implementations that lead to costly and risk-intensive shakedowns after implementation. Currently, most process support systems turn to cloud solutions, and integrated systems are used as one consolidated enterprise system (ES). Processes and organizational routines are the unit of analysis for organizational change, and the BPM life cycle captures the phases involved in changing them. We apply the perspective of an ES vendor to enable sustained support within the same ES, despite inevitable change. Hence, for each phase, we identify integral and supporting capabilities, and derive corresponding features in an ES. This view is also useful to potential users to analyze vendors in regard to capabilities for expected change.