Demystifying hotel employee's job satisfaction through cross-cultural online reviews

In this study we explore the determinants of job satisfaction using 68,000 Indeed reviews of hotel employees from 27 countries, using Structural Topic Modeling (STM). We compare these determinants with the job description index (JDI). We also conducted covariate analysis based on Hofstede's cultural dimensions and employment status. Work culture, work-life balance, peer support, and job security were key determinants of job satisfaction. Toxic work culture, compensation, hire & fire, and abusive supervision were key determinants of job dissatisfaction. Results of cultural dimensions highlighted cultural heterogeneity and indicated that national culture is a key determinant of employees' online voice behavior. Results signify the use of employee reviews for evidence-based decision-making to boost job satisfaction.