Product lifecycle quality management based on the internet of things: Business model innovation and future outlook

Traditional quality management theories focus on improving the quality of products to meet user needs. However, the arrival of the internet-of-things era has given new connotation to quality management. Nowadays, enterprises pay more attention to continuous improvement of user experience in order to increase the stickiness of customers. As a result, new challenges have been brought to traditional quality management theories. In this background, this paper pioneers the construction of a product life-cycle quality management system based on the internet-of-things. With the product life-cycle as the main line, we elaborate on the underlying technical architecture and management collaborative architecture of the system. Furthermore, from the perspective of theoretical methods, business practices, current challenges, and future research outlook, we discuss the implementation of product life-cycle quality management based on the internet of things. Finally, we hope that this study will not only promote the theoretical innovation of quality management, but also provide a reference for the practice and model innovation of quality management industry based on the internet of things. © 2021, Editorial Board of Journal of Systems Engineering Society of China. All right reserved.