共 50 条
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- [2] ISO/IEC 20000: The standard for the quality of the distribution of Information Technology (IT) services Mondo Digitale, 2009, 8 (01): : 69 - 76
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- [6] Benefits resulting from the combined use of ISO/IEC 15504 with the Information Technology Infrastructure Library (ITIL) PRODUCT FOCUSED SOFTWARE PROCESS IMPROVEMENT, PROCEEDINGS, 2002, 2559 : 314 - 325
- [8] Towards an Information Model for ITIL and ISO/IEC 20000 processes 2009 IFIP/IEEE INTERNATIONAL SYMPOSIUM ON INTEGRATED NETWORK MANAGEMENT (IM 2009) VOLS 1 AND 2, 2009, : 113 - +