共 50 条
- [1] KNOWLEDGE MANAGEMENT at the customer front-line JOURNAL OF THE INSTITUTE OF TELECOMMUNICATIONS PROFESSIONALS, 2010, 4 : 8 - 15
- [6] THE IMPACT OF TOTAL QUALITY MANAGEMENT ON FRONT-LINE SUPERVISORS AND THEIR WORK TOTAL QUALITY MANAGEMENT, 1995, 6 (01): : 45 - 50
- [7] Front-line epistaxis management: let's not forget the basics JOURNAL OF LARYNGOLOGY AND OTOLOGY, 2008, 122 (07): : 696 - 699
- [8] Assessing front-line management the identification of personal constructs in the workplace LITERACY EQUATION: COMPETENCE = CAPABILITY?, 1996, : 177 - 189