Engineering Trust in Complex Automated Systems

被引：32

作者：

Lyons, Joseph B. ^{[1
]}

Koltai, Kolina S. ^{[2
]}

Nhut T. Ho ^{[3
]}

Johnson, Walter B. ^{[4
,5
]}

Smith, David E. ^{[6
]}

Shively, R. Jay

机构：

[1] Wright State Univ, Ind Org Psychol, Dayton, OH 45435 USA

[2] NASA, Ames Flight Deck Display Res Lab, Washington, DC USA

[3] Calif State Univ Northridge, Mech Engn, Northridge, CA 91330 USA

[4] NASA, Ames Res Ctr, Human Syst Integrat Div, Washington, DC USA

[5] NASA, Leads Flight Deck Display Res, Washington, DC USA

[6] NASA, Ames Res Ctr, Intelligent Syst Div, Washington, DC USA

来源：

ERGONOMICS IN DESIGN | 2016年 / 24卷 / 01期

关键词：

trust in automation; transparency; commercial aviation; human-machine interface; commercial airline pilot; automated tools; emergency operations; pilot error; shared awareness; NASA; automated aids;

D O I：

10.1177/1064804615611272

中图分类号：

TB18 [人体工程学];

学科分类号：

1201 ;

摘要：

FEATURE AT A GLANCE: We studied the transparency of automated tools used during emergency operations in commercial aviation. Transparency (operationalized as increasing levels of explanation associated with an automated tool recommendation) was manipulated to evaluate how transparent interfaces influence pilot trust of an emergency landing planning aid. We conducted a low-fidelity study in which commercial pilots interacted with simulated recommendations from NASA's Emergency Landing Planner (ELP) that varied in their associated levels of transparency. Results indicated that trust in the ELP was influenced by the level of transparency within the human-machine interface of the ELP. Design recommendations for automated systems are discussed.

引用

页码：13 / 17

页数：5

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