Impact of Knowledge Management Practices on Organizational Performance: an Empirical study of Banking Sector in Pakistan

The purpose of this study was to identify the impact of knowledge management practices e.g. Knowledge acquisition, knowledge conversion, knowledge application and knowledge protection on organizational performance. For this purpose survey methodology questionnaire was used to get response from 256 banking sector respondents. Data was analyzed by using SPSS. Results have shown that knowledge management activities i.e. knowledge acquisition, knowledge conversion, knowledge application and knowledge protection results in provision of quality services to customers, high customer satisfaction, efficiency in resource utilization, more profits and overall improved organizational performance. For practitioners implication of the research is that it will provide a guide to implement knowledge management activities within the organization for organizational performance improvement.