METHODOLOGY OF PROBLEM ANALYSIS IN THE QUALITY MANAGEMENT SYSTEM WITH THE USE OF SYSTEMS APPROACH

In the work there is an innovative methodology of problem analysis presented in the quality management system with the use of systems approach. The methodology serves for determination of action mechanism of unfavorable phenomena occurring in the systems and for explaining their causes. There are assumptions of the elaborated methodology described. For the first time there are the rules of systems thinking used for the analysis of unfavorable phenomena and the system archetypes were applied. Special attention is paid to appropriate presentation of the examined situation in a perspective of systems thinking as well as correct selection of systems archetype. There is a need emphasized concerning examining the situation with the inclusion of numerous variables and necessity to reach to the primary causes of the analyzed phenomena. The elaborated methodology was proceeded to validation on the basis of two threats described by different systems archetypes. There are schemes presented which feature the action mechanism of unfavorable phenomena. The confirmation of methodology in practice proved its application possibilities. Finally, the elaborated methodology was subject to analysis. The discussion of its possibilities and limitation was also conducted.