WHAT PERFORMANCE MANAGEMENT CAN DO FOR TQI

There is no shortage of techniques, training programs, films, books, and other prescriptions available to help organizations improve quality. Common threads are emerging from successful quality improvement efforts. Companies that are less successful might consider performance management, which uses an existing, often-ignored system to allow quality improvement efforts to succeed. Performance management, used as an ongoing cycle that goes beyond the narrow scope of performance appraisal, can contribute to total quality improvement.