Ask "Why" and Don't Be Afraid to Say "No"

The author of Questioning Protocol: How One Mom Dispensed Equal Doses of Humor, Humility, and Corporate Smarts to Help Her Family Navigate Their Health Care Crisis describes advocating for her chronically ill son in the hospital. The skills she gained working for 18 years as an engineer with General Electric empowered her to navigate the health care system effectively and find opportunities for process improvements. Best practices can be shared between companies, and the same is true for patients and loved ones. This adaptation of a passage from Questioning Protocol demonstrates a critical corporate survival skill: the confidence to say "No."