Can I please keep my number?

被引：0
|
作者：
Murray, Christian [1 ]
机构：
[1] Coastal Carolina Univ, Dept Mkt, POB 261954, Conway, SC 29528 USA
来源：
JOURNAL OF GLOBAL SCHOLARS OF MARKETING SCIENCE | 2016年 / 26卷 / 04期
关键词：
Wonderphone; online; customer service; representative; telephone; service;
D O I：
10.1080/21639159.2016.1207852
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
A wireless customer for Wonderphone breaks her phone and cancels her current contract using an online customer service chat room. She was falsely informed by the customer service representative that she would be able to keep her wireless phone number if she purchased a new phone. When she goes in-store to purchase a new phone the service rep informs her, "You are not allowed to keep the same phone number."
引用
收藏
页码：326 / 328
页数：3
相关论文
共 50 条
  • [1] Can I Please Have Jesus on my Playlist?
    Hanna, Kimberly Joyce
    JOURNAL OF CHRISTIAN NURSING, 2025, 42 (01) : E1 - E1
  • [2] PLEASE KEEP YOUR EMC OUT OF MY ESD
    FRANK, DE
    PROCEEDINGS ANNUAL RELIABILITY AND MAINTAINABILITY SYMPOSIUM, 1986, (SYM): : 290 - 294
  • [3] “Please, keep resuscitating my son!” The story of Gabriel
    Geraldine Huynh
    Daniel Garros
    Intensive Care Medicine, 2022, 48 : 1266 - 1267
  • [4] "Please, keep resuscitating my son!" The story of Gabriel
    Huynh, Geraldine
    Garros, Daniel
    INTENSIVE CARE MEDICINE, 2022, 48 (09) : 1266 - 1267
  • [5] Please, Get in My Way So That I Can Be More Efficient!
    Garcia, Angel E.
    BIOPHYSICAL JOURNAL, 2013, 104 (09) : 1842 - 1843
  • [6] How can I find a VC to keep my business alive?
    Chang, Milton
    Laser Focus World, 2004, 40 (11):
  • [7] "Can I please postpone my dentist appointment?" - Exploring a new area of procrastination
    Olga Rapoport
    Sarah Möcklinghoff
    Simon Merz
    Eva Neidhardt
    Current Psychology, 2024, 43 : 4526 - 4535
  • [8] Can My Pet Come With Me, Please?
    Verklan, M. Terese
    JOURNAL OF PERINATAL & NEONATAL NURSING, 2015, 29 (01) : 91 - 92
  • [9] "Can I please postpone my dentist appointment?"-Exploring a new area of procrastination
    Rapoport, Olga
    Moecklinghoff, Sarah
    Merz, Simon
    Neidhardt, Eva
    CURRENT PSYCHOLOGY, 2024, 43 (05) : 4526 - 4535
  • [10] 'Please doctor, I have glaucoma: can't you remove my lens?'
    Walland, Mark J.
    Thomas, Ravi
    CLINICAL AND EXPERIMENTAL OPHTHALMOLOGY, 2012, 40 (06): : 648 - 649
12345