Data-driven decision-making in the library

Purpose - The purpose of this paper is to describe the current environment for libraries to consider the value of using data to support decision-making. Design/methodology/approach - This paper contains literature review and commentary on this topic that has been addressed by professionals, researchers and practitioners. Findings - In developing a library's strategic direction, it is essential that evidentiary data be referenced to supplement the organization's rationale for decision-making. There is an expectation by stakeholders that libraries are able to generate reports and decisions based on aggregated data for in-demand reporting. Therefore, capturing, analyzing and reporting decisions based on data are indispensable in today's libraries. Originality/value - The value in addressing this topic is to examine the option by libraries to use data to support data-driven decision-making.