CONSUMER PERCEPTIONS OF SERVICE QUALITY - AN ASSESSMENT OF THE SERVQUAL DIMENSIONS

被引：0
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作者：
CARMAN, JM
机构：
来源：
JOURNAL OF RETAILING | 1990年 / 66卷 / 01期
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F [经济];
学科分类号：
02 ;
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页码：33 / 55
页数：23
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