Commitment, satisfaction and trust of bank customers: An empirical analysis in Rome and Sardegna

被引：0
|
作者：
Kastlunger, Barbara
Martini, Massimo
Kirchler, Erich
Hofmann, Eva
机构：
来源：
PSICOLOGIA SOCIALE | 2008年 / 3卷 / 02期
关键词：
D O I：
10.1482/27422
中图分类号：
B84 [心理学];
学科分类号：
04 ; 0402 ;
摘要：
引用
收藏
页码：307 / 324
页数：18
相关论文
共 50 条
  • [1] Satisfaction of the Czech Bank Customers
    Gabcova, Lenka
    Demjan, Valer
    Chochol'akova, Anna
    Mikus, Maros
    EUROPEAN FINANCIAL SYSTEMS 2014, 2014, : 184 - 190
  • [2] Using latent commitment profile analysis to segment bank customers
    Fullerton, Gordon
    INTERNATIONAL JOURNAL OF BANK MARKETING, 2020, 38 (03) : 627 - 641
  • [3] Empirical Study on Customers' Satisfaction of Commercial Bank with Motivation-Hygiene Theory
    Wang Jin-fu
    2011 INTERNATIONAL CONFERENCE ON FUTURE COMPUTER SCIENCE AND APPLICATION (FCSA 2011), VOL 1, 2011, : 249 - 252
  • [4] Listening to bank customers: the meaning of trust
    Kidron, Aviv
    Kreis, Yvonne
    INTERNATIONAL JOURNAL OF QUALITY AND SERVICE SCIENCES, 2020, 12 (03) : 355 - 370
  • [5] How Do Bank Customers' Perceptions of CSR Influence Marketing Outcomes: Their Trust, Identification, and Commitment?
    Fatma, Mobin
    Khan, Imran
    SUSTAINABILITY, 2023, 15 (07)
  • [6] An Empirical Investigation of Knowledge Sharing and Commitment in Marketing Cannel: The Role of Satisfaction and Trust
    Liu Youming
    Zhang Rui
    Wang Keyi
    Wu Jun
    2008 4TH INTERNATIONAL CONFERENCE ON WIRELESS COMMUNICATIONS, NETWORKING AND MOBILE COMPUTING, VOLS 1-31, 2008, : 6209 - 6214
  • [7] The effect of relationship marketing towards switching barrier, customer satisfaction, and customer trust on bank customers
    Hidayat K.
    Idrus M.I.
    Journal of Innovation and Entrepreneurship, 12 (1)
  • [8] The impact of cyberattacks awareness on customers' trust and commitment: an empirical evidence fromthe Pakistani banking sector
    Bajwa, Ishtiaq Ahmad
    Ahmad, Shabir
    Mahmud, Maqsood
    Bajwa, Farooq Ahmad
    INFORMATION AND COMPUTER SECURITY, 2023, 31 (05) : 635 - 654
  • [9] Bank affection and customer retention: an empirical investigation of customer trust, satisfaction, loyalty
    Pankaj Tiwari
    SN Business & Economics, 2 (6):
  • [10] Determinants of Customers' Satisfaction for Stock Broking Services - An Empirical Analysis
    Shukla, Rajeev K.
    Upadhyaya, Ajit
    PACIFIC BUSINESS REVIEW INTERNATIONAL, 2013, 5 (07): : 74 - 83
12345